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How flexibility made managers miserable

bbc.com

How flexibility made managers miserable

Employees increasingly expect autonomy with how they work. But as they thrive in hybrid and remote set-ups, many of their bosses are struggling. Vlada Randjelovic says his life at a Belgrade-based IT company became much harder when the firm introduced hybrid working. Randjelovic managed a sales team of 10 employees, half of whom chose to work in the office, while the other half worked from home. “I ended up having two worlds: one that existed in the office, the other remote,” he explains, “and they would only ever connect over Zoom meetings. I had to suddenly manage two separate teams doing the same work.”  As he implemented the day-to-day running of the new working model, Randjelovic had to address issues as they arose, both from those above him and those reporting to him. “The hardest aspect of middle management is that everything has to go through you,” he says. “Top management would bring issues to middle management in coming up with a flexible solution. Hybrid was chosen, but it was much easier to say than to do; it came down to middle managers to solve challenges on a daily basis.” 
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10 of July 2026

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