I recently got a chance to speak with Jim Smith, vice president and general manager of Avaya's customer service applications division, about Avaya's launch of the Communication Manager 5.0 solution, which the company has positioned as a more cost-efficient and
It's practically a sport in Detroit to complain about Northwest Airlines. But compared with Northwest, what's the customer experience on Delta, which will become Detroit's main air carrier if the merger between the two is approved? "The only two bonuses
After brief retreat to 158.24, EUR/JPY's rally from 151.71 resumed and extended sharply higher to 164.67 to close the week strongly. As discussed before, firm break of 161.38 resistance confirms that fall from 167.72 has already completed. From a short
USD/CAD's fall from 1.0273 extended further to as low as 0.9987 last week but turned into sideway trading since then. Nevertheless, with 1.0161 cluster resistance still holds, outlook is unchanged. While further consolidation could be seen initially this week, upside
AUD/USD's rise from 0.9310 resumed last week and extended to as high as 0.9401. However, upside was limited by 61.8% projection of 0.9031 to 0.9345 from 0.9205 at 0.9399 and AUD/USD retreated sharply from there. With 4 hours MACD staying
The Japanese yen and Swiss Franc were sold off sharply across the board last week as investors' sentiments turned drastically. The selling of yen and swiss reached a climax on Friday after Citigroup's Q1 results prompted speculation the the worst
After diving further to 1.9599 initially, cable staged a strong rebound last week and reached as high as 1.9998 to close the week with strength. The single week reversal pattern, as well as break of the short term falling trend
USD/CHF finally broke out of multi week consolidation last week and surged to as high as 1.0284. From a short term angle, in initial bias remains on the upside this week as long as 1.0156 minor support holds. Further upside
USD/JPY's rally from 95.77 resumed last week by taking out 102.94 resiteance and surged to as high as 104.64. While subsequent is seen towards the end of the week, intial bias still remain on the upside this week as long
Despite edging higher to new record high of 1.5983 last week, EUR/USD was once again limited below 1.6 psychological level. Friday's sell off left the rise from 1.5671 to 1.5983 in three wave structure, invalidating the prior discussed scenario that
GBP/JPY 's rise from 192.60 resumed last week by surging to as high as 208.99 to close the week strongly. Success break of short term falling channel resistance and 205.09 resistance confirms that decline from 241.35 has already completed at
A heavier federal hand is reaching into American life as politicians inboth parties demand an overhaul of government financial regulation andmore protection for homeowners in the face of mortgage woes and aweakening economy.
Tonya Carter used to buy cell phone ringtones from her mobile service provider, Verizon Wireless. However, lately she's found a way to bypass her carrier and download them straight from the Web. Carter, a 33-year-old Houston resident, pays about $10
