With so much talk about recession and cutting costs, it's no wonder there are so many fears surrounding capital spending. Despite economic uncertainty, companies still have plans to replace or upgrade legacy systems. In fact, this may be a better

Dr Pepper recently teamed with celebrity "doctors," such as NBA great Julius Erving (Dr. J) and Kelsey Grammer (Dr. Frasier Crane on TV's Frasier), to bolster its brand. But given its recent public relations imbroglio, what it needs now is

Until the middle of this decade, the most visible displays of real-time data in call centers were from readerboards and wallboards that contain light-emitting diodes (LEDs). The types of electronic displays you now find in call centers are far more

Contact center managers rely greatly on the performance of their agents to drive the overall performance of the contact center. While disparate solutions have traditionally been in place to drive performance, it wasn't until contact center performance management (CCPM) solutions

For some time, Procter & Gamble, the world's largest advertiser, has been dipping its big toes into the vast pool of Facebook, now the world's largest social network. I recently knocked on the doors of both companies to hear how

Noble Systems Corporation recently introduced the Noble Composer Web Agent, an agent workflow design and desktop unification tool for Web-based agent environments. The company believes the solution can help companies improve agent productivity, reduce training costs, increase customer service quality,

I spent much of November meeting with executives of 18 companies in seven countries: France, Germany, Italy, China, India, Japan, and Brazil.I don't take notes at such meetings and I don't carry a tape recorder. The conversations are confidential. But

One of the most telling conversations I had while I was at ITEXPO West was with a senior business executive who told me that enterprises should focus on retaining customers and growing their bottom lines based on satisfaction and reputation

Apple has been busy fixing several glitches for users of both its Mac OS X Tiger and Mac OS X Leopard. On Monday Apple released a slew of fixes -- 36 to be exact -- for Mac OS X Leopard

The car is made by BYD Auto, a Chinese company backed by American Warren Buffett who owns 9.9% of the firm. The F3DM is also the world's first mass-produced plug-in hybrid car, meaning owners can charge it from powerpoints at

Outsourcing leader Luxoft is the only Russian service provider on the list of EMEA’s fastest-growing technology companies.

MaximumASP, a Microsoft Gold Certified Provider of web hosting and IT services, today announced that it will offer discount dedicated servers for half price with any dedicated server purchase.

AXIGEN and AVG Technologies close technological alliance aimed at providing businesses with a higher level of security over email communication.

US subsidies that encourage maize cultivation for transport fuels are also boosting populations of soybean aphid, say researchers

A bioelectronic sensor the size of a postage stamp could sniff out hidden bombs and other explosives

Warmer, more acidic oceans will feel like swimming through molasses for jumbo squid - turning the hunter into the hunted

Despite the advances medicine has made, there are still plenty of conditions that nobody understands. picks out seven of the most intriguing

If the cause of your illness has eluded modern medicine, of the US Undiagnosed Diseases Program may be able to solve the mystery

The activity of stem cells, prized for their ability to differentiate into any cell in the body, has been controlled with electrical signals

Coincident with the widespread adoption of PSA screening, the proportion of American men diagnosed with organ-confined, low risk prostate cancer has increased significantly during the last two decades. In a study scheduled for publication in the February 2009 issue of