Royal Mail's First Class quality of service performance dipped 2.3 percentage points below the 93.0 next-day delivery target in the second quarter of 2009-1010, a period when there was a series of localised strikes by the Communication Workers Union, focussed

The Communication Workers Union, which represents thousands of Royal Mail workers may yet call for more strikes before Christmas, despite an interim agreement established earlier this month to establish a period of calm. However, some postal workers are concerned that