So you stay away from clients, prospects, colleagues, and friends when calamity strikes them-critical illness, loss of a family member, children in trouble with the law-because you "don't know what to say." Business communication expert Dr. Bill Lampton gives four

You spend plenty of time on the phone-probably way too much time. Communication expert Dr. Bill Lampton tells you how to reduce your phone time and increase your productivity, without offending anyone. Use his guidelines, and you will free yourself

SMALL firms - that's 93% of companies in Scotland - need some comfort in times of economic stress but there is a growing view that the Government ought to be doing mor