With so much training being done on computers (along with other tasks being done while training is taking place on that same computer), it's important to know some best practices for developing training and other modules with screencasts. Amy Tehan

Radio and documentation. It sounds like a strange, if not incompatible, mix. But as Scott Nesbitt explains, an ideal model for writing documentation is a good radio report.

While recent reports don't predict a major recovery for retailers this holiday season, the outlook for e-commerce sites is slightly more optimistic: 2009 will post an 18 percent increase in online holiday shopping over last year. For many consumers, though,

Now that Fortune has named Apple CEO Steve Jobs CEO of the decade, where will he go from here? Throughout his career, Jobs has typically led the market, bringing out products that consumers didn't know they wanted until they saw

Sales of Microsoft's Windows 7 boxed software over the first three days of its release have vastly surpassed those of its predecessor, Vista, for the same time period, according new figures from the NPD Group. Specifically, NPD's weekly tracking service

This week, I headed southwest as I continued making the rounds of travel-planning Web sites for the E-Commerce Times. My first impression of Southwest Airlines' Web site was that its online presence faithfully reflected its corporate persona: It looked to

The chastening effect of the recession has many financial services firms taking a cautious view of future CRM investments. One reason is that these firms are husbanding their resources. Another is a growing awareness that investments in CRM by the

Cisco Systems doesn't want Wall Street to interpret its forecast for its first quarterly revenue growth in a year as evidence that the U.S. and other economies are roaring back. A slow improvement in orders is under way, but the

This holiday season's biggest entertainment blockbuster likely will be a sequel to a popular franchise, with jarring depictions of war and an intricate story of good versus evil. It could easily rake in more than last year's record $155 million

Google has introduced a search engine for online retailers. Priced at $50,000 annually, the Software as a Service offering is aimed at high-end e-commerce operations that want to provide customers looking for a particular product on their site with more

By and large, IT favors grand pronouncements and overheated rhetoric, and the industry abounds with "unprecedented" efforts firmly rooted in precedent and "unique" solutions fashioned from the commonest clay. Is that the case with Cisco, EMC and VMware's new Virtual

Customer relationships are damaged when companies hear too late about customer concerns or issues to do anything to repair them. Even worse, many crucial concerns aren't being heard by the right people at an organization. For example, are managers aware

EU lawmakers and governments agreed on new rights for Internet users Thursday, aiming to protect them from arbitrary crackdowns on those who illegally download music and movies on the Internet. EU Telecoms Commissioner Viviane Reding said a deal was reached

Cisco is broadening its footprint with a major move into the cloud computing space. The company has formed a far-reaching partnership with EMC -- a joint venture in which VMware, a majority owned subsidiary of EMC, will also play a